Refund policy
Buscalid is billed monthly through our payment provider, Paddle, which acts as the seller (merchant of record) and issues your invoice. This page explains when you can get your money back.
14-day money-back guarantee
If Buscalid is not what you expected, ask for a refund of your first payment within 14 days of subscribing and we will refund it in full, no questions asked. Write to david@buscalid.com from your account email, or use the link in your Paddle receipt.
Cancel any time
You can cancel whenever you want from Plan & usage in the app. Your plan stays active until the end of the period you already paid for and then does not renew. After the first 14 days, we do not refund periods that have already started, except where the law requires it or where we failed to deliver the service (for example, a long outage on our side).
Failed or duplicate charges
If you were charged twice or charged after cancelling, write to us and we will fix it and refund the wrong charge.
How refunds are paid
Refunds go back to the original payment method through Paddle and usually appear within 5 to 10 business days, depending on your bank.
Nothing in this policy limits any consumer or other legal rights you may have under applicable law. Paddle's own buyer terms also apply to your purchase.